CHANGE YOUR WORLD - Lean is more than just a manufacturing toolbox. Successful companies have discovered that it means changing their world-for the better

摘要

RINGING CUSTOMERS INTO THE FACTORY TO TALK WITH EMPLOYEES CAN BE AN EYE-OPENING MOTIVATIONAL EXPERIENCE. BUT IMAGINE IF YOUR CUSTOMER WAS A SOLDIER IN THE U.S. ARMY WHO SAID THAT IF YOUR PRODUCT HADN'T WORKED THE FIRST TIME HE USED IT, THEN THE SOLDIER WOULDN'T BE STANDING ш YOUR FACTORY THAT DAY. SUCH AN EXPERIENCE WOULD LIKELY PROVIDE A POWERFUL INCENTIVE TO EMPLOYEES TO LIVE UP TO YOUR COMPANY'S CORPORATE DICTUM OF "MISSION ASSURANCE-No DOUBT."