Six Sigma Requires Changed Hearts, Minds

摘要

"Six SIGMA IS ABSOLUTELY ABOUT CHANGING A COMPANY'S CULTURE," declares Mark Sessumes, of the Texas Manufacturing Assistance Center (Avww.tmac.org), Fort Worth, Texas. "[And] that's all the way from top leadership down to the workforce - to make decisions based on data, not intuition." For existing business processes or systems, "the methodology revolves around systematic use of the DMAIC - define, measure, analyze, improve and control - philosophy," explains Jeff Fuchs, president of Baltimore-based Neovista Consulting LLC (www.neovistaconsulting.com). Sessumes calls DMAIC "the heart of a Six Sigma approach."