Following a series of global events completely outside of its control, the aviation industry has started to look once again to the future. The focus can now turn from crisis management towards investing in the future of the infrastructure, the technology and the way thatservices are delivered to passengers and stakeholders. Recovery must, however, be achieved within the constraints of industry best practice in sustainability, new technologies and, of course, available financial resources. Never before has the importance of achieving a demonstrable returnon investment (ROI) been placed on every airport development project, irrespective of scale. This paper provides an overview of how ROI can be built into airport projects, how it can be achieved and how it can be measured. The paper also highlights the importance of ROI as a corporate strategythat is reflected through every aspect of airport development and operation.
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