A government minister has pledged to include community pharmacies in work already underway to combat abuse from the public in general practice, as part of the its ‘zero tolerance’ policy on mistreatment of NHS staff. The comments made by Maria Caulfield, minister of public health and primary care, came in response to an open letter (https://twitter.com/NPA1921/status/1479111782509674496) sent by the National Pharmacy Association (NPA) and the Company Chemists’ Association (CCA) on 6 January 2022, which said shortages of lateral flow tests (LFTs) have “spilled over into verbal abuse of pharmacy staff” .
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