Ten Ways ...to both listen and hear

摘要

I met a friend the other day for the first time since last March. He's CEO of a training company and so has been busy adapting his business to deliver online. As he told me, an unexpected consequence of this has been that free of the constraint of geography; his company is now working nationally. Over a coffee he told me all about how his business was growing, about how his staff had adapted to this new way of working, and how he expected the venture to grow rapidly over the coming few years.