Patent Issued for Cognitive issue description and multi-level category recommendation (USPTO 11694025)

摘要

From the background information supplied by the inventors, news correspondents obtained the followingquote: “The present disclosure relates generally to the field of cognitive computing, and more specificallyto cognitively recommending issue descriptions to users.“Many electronic applications relay user inputted data to secondary applications or systems. Theuser inputted data may need to be labeled, summarized, or described to efficiently direct the data tosecondary applications or systems. In the information technology services industry, extracting appropriatedescriptions and/or labels from incident descriptions provided by a user is a critical and challenging task.Proper labelling of incident tickets helps accurately identify repeating issues and outages as well as problemareas (e.g., applications/domain/hardware) which may not obvious to administrators using existing tools. Proper labelling of incident tickets helps administrators allocate and assign incident tickets to appropriateowner groups and resolver groups.”