WHEN a critical machine goes down and even the original manufacturer just wants to sell you a new replacement - who you gonna call? This was the issue that Jeremy West had when one of his key packaging machines had a serious servo drive problem. After contacting a number of people, he tried the original supplier for repair help - they didn't want to know. A replacement servo drive was not only going to be a major cost, but also the receivable time was just way too long.
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