Team Spirit: A Printer Known for Delivering Superior Customer Service Understands Firsthand What It's Like to be on the Receiving End

摘要

Straus Printing Co. prides itself on its ability to deliver fast turnarounds, superior work and responsive customer service. When the $14 million commercial printer based in Madison, WI, went shopping for a new 40-inch sheetfed press last year, company officials sought those same qualities in the press manufacturers they interviewed. Notes Shawn Welch, Pressroom manager at the firm, "We investigated machines from a range of manufacturers. In choosing the right press, we considered the manufacturers' dedication to servicing their equipment a top priority. In our business, any amount of downtime on a press is too much."