Are You Prepared?

摘要

With so much time these days spent on driving revenue and controlling costs, how well prepared are hoteliers to best handle staff and guests should the H1N1 "swine flu" virus invade their hotels? One need only look at how hoteliers in Mexico suffered earlier this year when the outbreak first took hold there. Even though many of the country's great resort destinations were not affected by the virus, perception was enough to destroy business for two months.