SummaryUsing process documentation is not an occasional activity that gets done, but rather must be woven into the very fabric of an organization's activities and values. Management must take active leadership roles in the quality process. If management gets involved in the implementation of the quality program, and makes quality a strategic part of their business plan, it will result in a more focused organization, that can more effectively meets its financial requirements and be increasingly competitive in the ever more competitive environment of health care in the 21st century. To do that will require that blood banks learn how to consistently apply the use of quality records, audits, training, and quality metrics. The table and graph demonstrate the areas where blood bank management can work more effectively to lead their organizations beyond GMP and into the quality systems world of the future.
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