SOMETIMES TECHNOLOGY and social changes converge to present unique opportunities for those of us in customer service. If you have been in the natural gas utility business a few years, you can remember what it was like to produce bills and process payments without the aid of the modern technology we now enjoy.Today more people are interested in receiving and paying bills electronically, and more companies are realizing the benefits of electronic bill presentment and payment (EBPP). At the same time, we are experiencing a resurgence of environmental awareness among business and residential customers alike.
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