Firefighting With DMAIC - Contain short-term problems, develop long-term improvements

摘要

AS QUALITY PROFESSIONALS, we like to solve problems by finding root causes and putting fixes in place. As a rule, we don't like to fight fires, but sometimes we must. If a building is on fire, for instance, firefighters first douse the flames, then find the root cause and fix it. If your daughter gets seriously hurt, you first console her and make sure she gets proper medical attention, and then you find out why it happened and change things so it doesn't happen again.