A Model of Agile System in Automotive Service Industry

摘要

In today's market demand, the inherent competitiveness amongst the service providers especially within the automotive industry has become increasingly tougher than before. Sustainability is the key agenda in order for business entities to stay relevant. Agile System is one solution towards achieving competitiveness for an organization as well as becoming sustainable in the market field. A study on the implementation of an agile system within the automotive service industry was conducted. A model of an agile system was developed, as an implementation guideline for all organizations within the industry. A survey was conducted through a collaborative effort with 60 automotive workshops within the Klang Valley (Kuala Lumpur, Malaysia) area. The consolidated data were then analyzed using the SPSS software in order to measure the relationships between the identified factors and their organizational performances. Based on this study, the implementation of an agile system is found to be important, to the selected industry which involves the firm's organizational structure, the way the firm treats its people, the partnerships with other organizations, and its relationship with their customers. An implementation model of an agile system is very useful to the automotive service industry, in order for the industry to improve their management performances as well as to remain competitive.