Managing an Offshore Team: Is the Elephant Still Here?

摘要

changing client expectations prompted a professional services firm to rethink its research process and transition to a new offshore team that better serves its needs.At the SLA 2013 Annual Conference in San Diego, I presented a paper titled "There's an Elephant in the Room, but Your Staff Isn't: Connecting and Collaborating with Your Offshore Team." The paper discussed the PwC Research Department's experience in creating a remote (offshore) support team.BY HELEN POOT, MA, MLISHELEN POOT is a research manager at PwC. She previously worked at Diamond Technology & Management Partners, where she established and then led the research and knowledge management function for almost 15 years. She earned a master of arts degree in comparative literature from the University of North Carolina and a master's in library science from the Catholic University of America.