Retention of Online Learners: The Importance of Support Services

摘要

The most important word for contemporary global higher education institutions is retention. Although online education enrollment in these institutions has increased by approximately 40 percent in recent years, the dropout rates for online students is approximately 20-30 percent more than for face-to-face classes. Institutions have tried to address this issue, but the dropout rate continues to be a serious concern. The authors of this manuscript propose that the addition of online services for online students as a possible solution.