Supporting children and families through key transition stages

摘要

In 2012, the Newcastle-upon-Tyne health visiting and school nursing services were invited to participate in a five-day Rapid Improvement Event (RIE) to respond to the new working models for health visiting and school nursing (DH, 2012). The RIE involved all grades of staff, including senior management and administrative staff, and was facilitated by the transformation team. RIE are part of the lean toolkit, providing a mechanism to make radical changes to current processes within short timescales (NHS, 2012). Protected time away from caseloads allowed all staff to analyse policy, documentation and current practice, and initiate improvements in service delivery over a short period of time.