Volvo's Real-time Tech Support App

摘要

Volvo said it is now offering dealer field technicians across Europe the option to communicate directly with Volvo product experts and engineers while on site.Via a "Real-time Tech Support App" on their mobile phone, field technicians can initiate an interactive video call with their dealer's back office staff who can then invite a Volvo product expert and engineer, if required, to provide more expertise in diagnosing and resolving an issue.The live augmented reality technology allows all parties involved to see exactly what the field technician sees and point to components on the screen. Furthermore, these calls can be recorded and saved for reference in case further investigation is required.