Service lane Selling service

摘要

Most service advisers leave potential profit on the table because they weren't trained to close sales or don't think they have the time to try. But if an adviser handles 75 repair orders a week, that's lost profit from 900 customers in three months. If advisers don't take the time to explain the benefits of additional needed repairs, "it's like not asking restaurant customers what they want to drink with their meal," says NADA 20 Group consultant Wayne Phillips.