WHAT'S NEW IN THE BUSINESS

摘要

Ernst Lieb is keen on customer service. Since he took the helm as president and CEO of Mercedes-Benz USA in September 2006, Lieb has made impromptu visits to dealerships and dined with customers. Now his new dealer improvement program boosts dealerships' profits based on their sales versus their expected market share, CSI, and certified pre-owned sales (which must be at least 10 percent of new-car volume).