Surviving and thriving in challenging times

摘要

How does a local authority highways team cope when it loses 30% of its staff overnight but is still expected to deliver the same services? Possibly not such an unusual situation in these economic challenging times but how we not only survived but prospered I think is a little more unusual. This is the story of Sandwell Metropolitan Council Highways Team and how we saved ￡500,000 a year whilst also improving the service to our road users.