U.S. Natural Gas Service Outperforming Electricity in Customer Satisfaction, Says Survey

摘要

Customers are more satisfed with their natural gas service than those who use elec- tric service, according to the American Cus- tomer Satisfaction Index (ACSI). The ACSI’s Energy Utilities Report 2020-2021 surveyed 21,736 residential customers via email between January and December 2020. Even with household energy use skyrocketing for the period cov- ered in the survey period, customer satisfac- tion of utilities barely changed.