Go home and kick the dog: Spillover effects of experienced coworker incivility on customer-directed counterproductive work behavior

摘要

Purpose The purpose of this paper is to examine the spillover effects of coworker incivility on customer-directed counterproductive work behavior (CWB) and how emotional exhaustion mediates the relationship between them. The authors predicted that job calling and perceived organizational support (POS) would moderate the relationship between experienced coworker incivility and service employees' emotional exhaustion, respectively.