An Analysis of Learner Satisfaction and Needs on E-Learning Systems

摘要

The main objective of this study is to analyze the tendencies of contemporary learners about the use of e-learning systems in teaching and learning process. This paper also aims at listing the drawbacks existing in the present e-learning systems or learning management systems (LMS) and gather vital requirements of the learners to improve their satisfaction levels on e-learning. It would be highly difficult to address the learners' needs without knowing their present experiences and thereby identify areas of improvement. A pre-designed questionnaire was canvassed to obtain learner responses on a Likert scale. The instrument was divided into different groups based on the nature of questions. The result of this survey shows that 77.49% of surveyed students were comfortable in using internet and web services for learning while 51.93% of them were always able to use technology and internet for learning. The survey results displayed that the students were not fully satisfied with present e-learning systems although versatile in using internet and web. The survey focused on the important aspects of e-learning which drive learner satisfaction and also the personalization factors influencing the success of e-learning. 65.59% of the surveyed students expressed that they were either rarely or never provided with the precise course content of their choice by the e-learning system they have used. 43.74% of the surveyed learjiers stated that they either always or often need moderator assistance to freeze their learning choices. The survey results clearly revealed the need for personalized and more adaptive e-learning systems with possible moderator support to satisfy the needs of contemporary learners.