THE PROCESS OF ARTIFICIAL INTELLIGENCE AND AUTOMATION HAS INCREASED THE NEED OF EMOTIONAL INTELLIGENCE AT WORKPLACE

摘要

Artificial Intelligence+Emotional Intelligence=Mantra of Success and Survival in the World of Automation The process of Artificial Intelligence and Automation is transforming the face of every industry and by 2030 it's going to have a greater impact on the way we live, think and work. The unchallenged growth of artificial intelligence is a double - edged sword where it is making our lives sorted simultaneously shrinking the employment sector. Which is rising the fear of job erosion. In near future machines will ultimately render human capabilities more effectively and accurately because AI enables system has the potential to grasp knowledge, adapt to it and response accordingly without fatigue. If this happens to be true, it will only eliminate many jobs but also change the job demand with Increase task complexity, which is going to put extra pressure on physical and mental condition of our workforce. "According to WHO reports around 450 million people are globally affected by mental illness." Irony is that people hesitate talking about their mental condition due to social stigma. Only two-thirds of people with a known mental condition such as anxiety, depression and co-occurring disorders seek medical help, rest unreported. Consequently resulting in suicides or other heinous crimes. Today only work related stress has become one of the biggest challenge and in future it's going to increase many folds when we have to prove our worth to smart machines. Emotional intelligence becomes far more critical for anyone who wants to stay relevant in their field, to know how to deal with work pressure, increase productivity and to deal with mental pressure. To deal with such situation preventative measures becomes need of hour before the problem escalates and becomes more severe. This study is an attempt to bring out the positive and negative impact of Artificial intelligence and Automation on the world of work and working conditions and try to prove the importance and need of emotional Intelligence for our workforce in the age of Automation. Concluding with focusing on with the best possible solutions to deal with the future Technological changes.