DIRECTLY SPEAKING A new service caters to Con Edison's senior customers

摘要

When older customers calling Consolidated Edison in New York reach a live person immediately, they almost can't believe it. "They say, 'Are you real?"' Evelyn Escobar told American Gas. "In this New York world that is running so fast, when you take a moment to speak to them, they are so grateful. They feel like a group of people who have been validated."