Giving residents a voice on safety issues has been a key principle of the new legislation. While other organisations may be responsible for day-to-day communications - the e-newsletters, posters and letter drops - the building safety manager (BSM) will be responsible for ensuring that the right information gets into residents' hands at the right time. "Good practice would be for others to maintain the ongoing relationship, but the BSM would be responsible if it doesn't happen appropriately," explains Sofie Hooper, Head of Policy at the Institute of Workplace and Facilities Management.
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