Research on the regulation elements of technical service quality, functional service quality and satisfaction from the perspective of relationship norms and service types

Ye Tao

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Research on the regulation elements of technical service quality, functional service quality and satisfaction from the perspective of relationship norms and service types

机译：从关系规范和服务类型的角度研究技术服务质量，功能服务质量和满足的调控元素研究

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来源
《Basic & clinical pharmacology & toxicology.》 |2019年第s1期|共3页
作者
Ye Tao;
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Wuhan Univ Technol Sch Management Wuhan 430070 Hubei Peoples R China;

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正文语种 eng
中图分类药学;
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1. Research on the regulation elements of technical service quality, functional service quality and satisfaction from the perspective of relationship norms and service types [J] . Ye Tao Basic & clinical pharmacology & toxicology. . 2019,第S1期

机译：从关系规范和服务类型的角度研究技术服务质量，功能服务质量和满足的调控元素研究
2. The relationships among overall service quality, customer satisfaction and customer loyalty in library services [J] . Tohid Kachwala, Dinesh Panchal, Aditya Bali International journal of productivity and quality management . 2021,第2期

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3. Relationships among service quality, corporate image, customer satisfaction, and behavioral intention for the elderly in high speed rail services [J] . Chung-Wei Kuo, Mei-Ling Tang Journal of Advanced Transportation . 2013,第5期

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4. Testing the relationship between service quality, overall e-banking service quality and customer satisfaction [C] . Bavarsad Belghis, Azizi Zahra, Saghaeian Mehran, International Conference on e-Commerce in Developing Countries: With Focus on e-Trust . 2015

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5. The relationship of service quality to customer satisfaction: An analysis within industrial business -to -business technical field service [D] . Fehl, Steven M. 2006

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7. A Conceptual Study on the Relationship between Service Quality towards Customer Satisfaction: Servqual and Gronroos’s Service Quality Model Perspective [O] . Muhammad Sabbir Rahman, Abdul Highe Khan, Md. Mahmudul Haque 2015

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Research on the regulation elements of technical service quality, functional service quality and satisfaction from the perspective of relationship norms and service types

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