MODERN MACHINE SHOPS, LIKE TO DAY'S AIRCRAFT, NEED INSTRUMENTATION TO KEEP FLYING. IN THE AUGUST ISSUE of American Machinist we recommended 12 important performance measures, with benchmark data from our 2007 Benchmark Survey, that shops should use to monitor and improve performance. [See "12 Key Performance Benchmarks," American Machinist, August, 2007, pg. 28 and online at (www.ameri-canmachinist.com). Those 12 measures provide a balanced mixture of financial and operational information that every machine shop should be using in a performance-improvement program. What wasn't covered in that article was how to use the information.
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