Does transformational leadership always matter in frontline service roles?

Sok Keo Mony; Sok Phyra; Snell Lan; Qiu Pingping

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Does transformational leadership always matter in frontline service roles?

机译：转型领导是否始终在前线服务角色呢？

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摘要

Purpose The purpose of this paper is to examine the role of frontline service employees (FSEs) motivation (enjoyment of work and driven to work) and ability (customer service ability) in the relationship between TFL and employee service performance.

机译：目的本文的目的是审查前线服务员工（FSES）动机（享受工作和工作）的作用和能力（客户服务能力）在TFL和员工服务性能之间的关系中。

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来源
《Journal of Service Theory and Practice 》 |2018年第6期| 共19页
作者
Sok Keo Mony; Sok Phyra; Snell Lan; Qiu Pingping;
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作者单位

Swinburne Univ Technol Dept Management &

Mkt Hawthorn Vic Australia;

Monash Univ Dept Mkt Melbourne Australia;

Macquarie Univ Fac Business &

Econ Sydney NSW Australia;

Monash Univ Dept Mkt Melbourne Australia;

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原文格式 PDF
正文语种 eng
中图分类管理学 ;
关键词
Work motivation; Intrinsic motivation; Customer service ability; Employee service performance; Substitute for leadership;

机译：工作动机;内在动机;客户服务能力;员工服务绩效;替代领导力;

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1. Does transformational leadership always matter in frontline service roles? [J] . Sok Keo Mony, Sok Phyra, Snell Lan, Journal of Service Theory and Practice . 2018 ,第6期

机译：转型领导是否始终在前线服务角色呢？
2. What is the role of transformational leadership, work environment and patient safety culture for person‐centred care? A cross‐sectional study in Norwegian nursing homes and home care services [J] . Eline Ree Nursing Open . 2020 ,第6期

机译：转型领导，工作环境和患者安全文化为中心护理的作用是什么？挪威护理家庭和家庭护理服务的横断面研究
3. THE ROLE OF TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL CULTURE IN SERVICE DELIVERY WITHIN A PUBLIC SERVICE ORGANIZATION [J] . Ophillia Ledimo Journal of Governance and Regulation . 2014 ,第3期

机译：变革型领导和组织文化在公共服务组织内的服务交付中的作用
4. The Relationship between Transformational Leadership and Service-oriented Organizational Citizenship Behavior: the Role of Individual-oriented and Social-oriented Achievement Motivation [C] . Ying Li, Po-Chien Chang International Conference on Humanities Science, Management and Education Technology . 2019

机译：转型领导与服务为导向的组织公民行为的关系：以个人为导向和以社会为导向的成就动机的作用
5. Perceptions of leadership in financial services: An investigation into the ethical components of transformational leadership. [D] . Frazier, Allen W. 2006

机译：对金融服务业领导力的看法：对变革型领导力的道德构成成分的调查。
6. What is the role of transformational leadership work environment and patient safety culture for person‐centred care? A cross‐sectional study in Norwegian nursing homes and home care services [O] . Eline Ree 2020

机译：转型领导工作环境和患者安全文化为中心护理的作用是什么？挪威护理家庭和家庭护理服务的横断面研究
7. What is the role of transformational leadership, work environment and patient safety culture for person‐centred care? A cross‐sectional study in Norwegian nursing homes and home care services [O] . Eline Ree 2020

机译：转型领导，工作环境和患者安全文化为中心护理的作用是什么？挪威护理家庭和家庭护理服务的横断面研究

Does transformational leadership always matter in frontline service roles?

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