Knowledge Management System Design of Indonesian General District Hospital

摘要

Hospital as one of unique and complex entitly needs to manage the knowledge for providing high quality health services to patients. The objective of this research is to design compatible knowledge management system for hospital in managing medical and non-medical knowledge. Methods used in the research are observation, questionnaires and interview within the hospital environment. This research adopts knowledge management system design methodology by Fernandez and Sabherwal by analyzing contingency factor aspect, technology, process, infrastructure and mechanism of knowledge management. The final result is the design of knowledge management system including the knowledge management processes that enable it which are externalization, socialization for knowledge sharing and knowledge discovery, direction, routines, exchange, internalization and combination in importance/urgency order.