The Relationship Between Problematic Materials and Successful Transaction Counts: A Case of Electronic Manufacturing Services Industry

摘要

Material/purchasing department is one of the essential departments in ensuring the sustainability of organisations; no matter indirect or direct material purchase. Hence, compliment of the requirement and characteristic of the purchased materials and parts are significance to the smoothness of production and operation to consistently meet the customer requirements. However, the problematic materials and parts shipped by the appointed suppliers are creating issues and common problems impacting the sustainability of organization. Those materials and parts that are failed to comply with the basic requirement will be quarantine until their identity verified and time consuming. This will directly impact production date and totally a waste of human resource where buyers need to allocate their time and attention to solve these problematic materials and parts. Therefore, this study tends to figure out which category of problematic. Besides, this study also aims to investigate which category of problematic is significance to the successful transaction count to the Electronic Manufacturing Services (EMS) industry and what are the relationship between each problematic category and their significance to successful transaction count to EMS. The result reveals that Without Certificate of Conformance (COC) problematic is the top contribution problematic. We also noticed that there are relationships between the sixteen problematic categories and most of their changes do not significantly affect the successful transaction to EMS.