Bibliometric Analysis of Innovation Capabilities in the Services Sector (2001-2017)

摘要

In order to carry out this study in a preliminary phase, a bibliometric review was carried out on the innovation capacities in the services sector which allowed to establish the state of the art and the most relevant research carried out on this area of study in the last years, this inquiry allowed to recognize that the year in which more studies have been carried out regarding this area has been the year 2013 and that the most cited and referenced researchers are Bessant and Ackeman. In addition, it was possible to identify that the country that more related publications has had has been the USA. Together with this investigation, we performed an analysis of the most used words and most cited reserachers to know the networks of bibliographical information that are most consulted. This was done through the visual bibliometric analyzer VosViewer in which the networks of reserachers where the most cited are Bernede and Garrido, Perez and Suri who are evidenced as the center of the information network and the most used terms are: innovation in service, improvement, development, education and competitive advantage for the development of this research.