Disclosing the bright side of SNs in the workplace: A comparison between ESNs and public SNs in benefiting the organizations

摘要

Purpose The purpose of this paper is twofold: first, to document that employees' use of social networks (SNs) does not necessarily bring negative consequences and can indirectly benefit organizations and second, to compare the roles of public SNs and enterprise social networks (ESNs) in bringing benefits to organizations. Consequently, this study, on the basis of stimulusorganismresponse theory, directly investigated and compared the roles of public SNs and ESNs in promoting employees' organizational commitment from affective, normative, and continuance dimensions with regard to the mediating role of job satisfaction.