Perceived trust in artificial intelligence technologies: A preliminary study

摘要

Abstract >Artificial intelligence (AI) is becoming increasingly prevalent in all spheres of society. Still, the perception of AI from users and customers remains the main barrier for its widespread adoption. Previous studies showed that the acceptance of new technologies in society depends on perceived characteristics. This study examined users’ perception of trust, the difficulty of the task, and application performance when using an AI‐based technology. These factors help us to elucidate the mechanisms for building trust in AI technology from the users’ perspective. A total of 18 participants took part in the experiment with the Google AutoDraw software as an AI tool. As a result, the difficulty of the task, perceived performance, and success/failure of the task can be regarded as the influential factors for the perceived trust evaluation. The perceived trust of users in new AI products would be increased by improving product performance and the successful implementation of the tasks. The obtained results and insights can serve AI product developers to increase the level of users’ trust and attraction towards their technologies and applications. </abstract> </span> <span class="z_kbtn z_kbtnclass hoverxs" style="display: none;">展开▼</span> </div> <div class="translation abstracttxt"> <span class="zhankaihshouqi fivelineshidden" id="abstract"> <span>机译：</span><Abstract Type =“Main”XML：Lang =“en”> <标题类型=“main”>抽象</ title> >人工智能（AI）在社会领域变得越来越普遍。尽管如此，来自用户和客户的AI对AI的看法仍然是其广泛采用的主要障碍。以往的研究表明，在社会中接受新技术取决于感知特征。本研究审查了用户对信任的看法，任务的难度，以及使用基于AI的技术时的应用程序性能。这些因素有助于我们从用户的角度来阐明对AI技术的建立信任的机制。共有18名参与者参加了Google AutoDraw软件作为AI工具的实验。因此，任务的难度，感知性能和成功/失败的难度可以被视为感知信任评估的有影响力因素。通过提高产品性能和任务的成功实施，将增加新AI产品中的用户的感知信任。获得的结果和见解可以为AI产品开发人员提供服务，以提高用户的信任水平和吸引力的技术和应用。</ p> </摘要> </span> <span class="z_kbtn z_kbtnclass hoverxs" style="display: none;">展开▼</span> </div> </div> <div class="record"> <h2 class="all_title" id="enpatent33" >著录项</h2> <ul> <li> <span class="lefttit">来源</span> <div style="width: 86%;vertical-align: text-top;display: inline-block;"> <a href='/journal-foreign-32935/'>《Human Factors and Ergonomics in Manufacturing & Service Industries》</a> <b style="margin: 0 2px;">|</b><span>2020年第4期</span><b style="margin: 0 2px;">|</b><span>共9页</span> </div> </li> <li> <div class="author"> <span class="lefttit">作者</span> <p id="fAuthorthree" class="threelineshidden zhankaihshouqi"> </p> <span class="z_kbtnclass z_kbtnclassall hoverxs" id="zkzz" style="display: none;">展开▼</span> </div> </li> <li> <div style="display: flex;"> <span class="lefttit">作者单位</span> <div style="position: relative;margin-left: 3px;max-width: 639px;"> <div class="threelineshidden zhankaihshouqi" id="fOrgthree"> </div> <span class="z_kbtnclass z_kbtnclassall hoverxs" id="zhdw" style="display: none;">展开▼</span> </div> </div> </li> <li > <span class="lefttit">收录信息</span> <span style="width: 86%;vertical-align: text-top;display: inline-block;"></span> </li> <li> <span class="lefttit">原文格式</span> <span>PDF</span> </li> <li> <span class="lefttit">正文语种</span> <span>eng</span> </li> <li> <span class="lefttit">中图分类</span> <span><a href="https://www.zhangqiaokeyan.com/clc/1730.html" title="机械制造工艺">机械制造工艺;</a></span> </li> <li class="antistop"> <span class="lefttit">关键词</span> <p style="width: 86%;vertical-align: text-top;"> <a style="color: #3E7FEB;" href="/search.html?doctypes=4_5_6_1-0_4-0_1_2_3_7_9&sertext=artificial intelligence&option=203" rel="nofollow">artificial intelligence;</a> <a style="color: #3E7FEB;" href="/search.html?doctypes=4_5_6_1-0_4-0_1_2_3_7_9&sertext=perceived difficulty&option=203" rel="nofollow">perceived difficulty;</a> <a style="color: #3E7FEB;" href="/search.html?doctypes=4_5_6_1-0_4-0_1_2_3_7_9&sertext=perceived performance&option=203" rel="nofollow">perceived performance;</a> <a style="color: #3E7FEB;" href="/search.html?doctypes=4_5_6_1-0_4-0_1_2_3_7_9&sertext=perceived trust&option=203" rel="nofollow">perceived trust;</a> <a style="color: #3E7FEB;" href="/search.html?doctypes=4_5_6_1-0_4-0_1_2_3_7_9&sertext=stepwise regression&option=203" rel="nofollow">stepwise regression;</a> </p> <div class="translation"> 机译：人工智能;感知难度;感知表现;感知信任;逐步回归; </div> </li> </ul> </div> </div> <div class="literature cardcommon" id="literaturereference" style="display:none"> <div class="similarity "> <h3 class="all_title" id="enpatent111">引文网络</h3> <div class="referencetab clearfix"> <ul id="referencedaohang"> <li dataid="referenceul">参考文献</li> <li dataid="citationul">引证文献</li> <li dataid="commonreferenceul">共引文献</li> <li dataid="commoncitationul">同被引文献</li> <li dataid="tworeferenceul">二级参考文献</li> <li dataid="twocitationul">二级引证文献</li> </ul> </div> <div class="reference_details" id="referenceList"> <ul id="referenceul"></ul> <ul id="citationul"></ul> <ul id="commonreferenceul"></ul> <ul id="commoncitationul"></ul> <ul id="tworeferenceul"></ul> <ul id="twocitationul"></ul> </div> </div> </div> <div class="literature cardcommon"> <div class="similarity "> <h3 class="all_title" id="enpatent66">相似文献</h3> <div class="similaritytab clearfix"> <ul> <li class="active" >外文文献</li> <li >中文文献</li> <li >专利</li> </ul> </div> <div class="similarity_details"> <ul > <li> <div> <b>1. </b><a class="enjiyixqcontent" href="/journal-foreign-detail/0704025203383.html">Perceived trust in artificial intelligence technologies: A preliminary study</a> <b>[J]</b> . <span> <a href="/search.html?doctypes=4_5_6_1-0_4-0_1_2_3_7_9&sertext=&option=202" target="_blank" rel="nofollow" class="tuijian_auth tuijian_authcolor"> </a> <a href="/journal-foreign-32935/" target="_blank" rel="nofollow" class="tuijian_authcolor">Human Factors and Ergonomics in Manufacturing & Service Industries .</a> <span>2020</span><span>,第4期</span> </span> </div> <p class="zwjiyix translation" style="max-width: initial;height: auto;word-break: break-all;white-space: initial;text-overflow: initial;overflow: initial;"> <span>机译：在人工智能技术中感知信任：初步研究</span> </p> </li> <li> <div> <b>2. </b><a class="enjiyixqcontent" href="/academic-journal-foreign_journal-business-research_thesis/0204122153256.html">Consumer trust and perceived risk for voice-controlled artificial intelligence: The case of Siri</a> <b>[J]</b> . <span> <a href="/search.html?doctypes=4_5_6_1-0_4-0_1_2_3_7_9&sertext=Hasan Rajibul&option=202" target="_blank" rel="nofollow" class="tuijian_auth tuijian_authcolor">Hasan Rajibul,</a> <a href="/search.html?doctypes=4_5_6_1-0_4-0_1_2_3_7_9&sertext=Shams Riad&option=202" target="_blank" rel="nofollow" class="tuijian_auth tuijian_authcolor">Shams Riad,</a> <a href="/search.html?doctypes=4_5_6_1-0_4-0_1_2_3_7_9&sertext=Rahman Mizan&option=202" target="_blank" rel="nofollow" class="tuijian_auth tuijian_authcolor">Rahman Mizan </a> <a href="/journal-foreign-451/" target="_blank" rel="nofollow" class="tuijian_authcolor">Journal of Business Research .</a> <span>2021</span><span>,第Jula期</span> </span> </div> <p class="zwjiyix translation" style="max-width: initial;height: auto;word-break: break-all;white-space: initial;text-overflow: initial;overflow: initial;"> <span>机译：消费者信任和语音控制人工智能的风险：SIRI的情况</span> </p> </li> <li> <div> <b>3. </b><a class="enjiyixqcontent" href="/academic-journal-foreign_cyberpsychology-behavior_thesis/0204121687485.html">Face the Uncanny: The Effects of Doppelganger Talking Head Avatars on Affect-Based Trust Toward Artificial Intelligence Technology are Mediated by Uncanny Valley Perceptions</a> <b>[J]</b> . <span> <a href="/search.html?doctypes=4_5_6_1-0_4-0_1_2_3_7_9&sertext=Weisman William D.&option=202" target="_blank" rel="nofollow" class="tuijian_auth tuijian_authcolor">Weisman William D.,</a> <a href="/search.html?doctypes=4_5_6_1-0_4-0_1_2_3_7_9&sertext=Pena Jorge F.&option=202" target="_blank" rel="nofollow" class="tuijian_auth tuijian_authcolor">Pena Jorge F. </a> <a href="/journal-foreign-1624/" target="_blank" rel="nofollow" class="tuijian_authcolor">Cyberpsychology, behavior and social networking .</a> <span>2021</span><span>,第3期</span> </span> </div> <p class="zwjiyix translation" style="max-width: initial;height: auto;word-break: break-all;white-space: initial;text-overflow: initial;overflow: initial;"> <span>机译：面对不可思议的：Doppelganger谈话头比尔格对基于影响的人工智能技术的信任的影响是由不可思议的谷的看法介导的</span> </p> </li> <li> <div> <b>4. </b><a class="enjiyixqcontent" href="/academic-conference-foreign_meeting-208615_thesis/020514344489.html">Risk and Trust in artificial intelligence technologies: A case study of Autonomous Vehicles</a> <b>[C]</b> . <span> <a href="/search.html?doctypes=4_5_6_1-0_4-0_1_2_3_7_9&sertext=Ighoyota Ben. 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<div> <b>7. </b><a class="enjiyixqcontent" href="/academic-degree-domestic_mphd_thesis/020315272206.html">网购情境中感知公平对信任修复的影响及其机制研究</a> <b>[A] </b> <span> <a href="/search.html?doctypes=4_5_6_1-0_4-0_1_2_3_7_9&sertext=郑伟&option=202" target="_blank" rel="nofollow" class="tuijian_auth tuijian_authcolor"> . 郑伟</a> <span> . 2019</span> </span> </div> </li> </ul> <ul style="display: none;"> <li> <div> <b>1. </b><a class="enjiyixqcontent" href="/patent-detail/061203263947.html">社交网络中基于辅助决策的双尺度信任感知方法</a> <b>[P]</b> . <span> 中国专利： CN106411707B </span> <span> . 2019.03.26</span> </div> </li> <li> <div> <b>2. </b><a class="enjiyixqcontent" href="/patent-detail/06120108912110.html">社交网络中基于辅助决策的双尺度信任感知方法</a> <b>[P]</b> . <span> 中国专利： CN106411707A </span> <span> . 2017-02-15</span> </div> </li> <li> <div> <b>3. </b><a class="enjiyixqcontent" href="/patent-detail/06130403290764.html">PROBABILITY-BASED TECHNOLOGY VALUATION AND TECHNOLOGY TRADING ONLINE PLATFORM USING COLLECTIVE INTELLIGENCE AND REAL-TIME ARTIFICIAL INTELLIGENCE LEARNING ENGINE</a> <b>[P]</b> . <span> 外国专利：  KR20190049549A </span> <span> . 2019-05-09</span> </div> <p class="zwjiyix translation" style="max-width: initial;height: auto;word-break: break-all;white-space: initial;text-overflow: initial;overflow: initial;"> <span>机译：集体智能和实时人工智能学习引擎的基于概率的技术评估和技术交易在线平台 </span> </p> </li> <li> <div> <b>4. </b><a class="enjiyixqcontent" href="/patent-detail/06130401424769.html">Novel and innovative means of providing an anonymized and secure mechanism for speech-to-text conversion. This invention provides a versatile and extensible privacy layer that leverages existing cloud-based Automated Speech Recognition (ASR) services and can accommodate emerging speech-to-text technologies, such as Natural Language Processing (NLP), voice bots and other voice-based artificial intelligence interfaces. This invention also allows the latest and best-of-breed speech technologies to be applied to the legal, medical, financial, and other privacy-sensitive fields without sacrificing</a> <b>[P]</b> . <span> 外国专利：  US2020005792A1 </span> <span> . 2020-01-02</span> </div> <p class="zwjiyix translation" style="max-width: initial;height: auto;word-break: break-all;white-space: initial;text-overflow: initial;overflow: initial;"> <span>机译：为语音到文本转换提供匿名和安全机制的新颖创新方法。本发明提供了一种通用且可扩展的隐私层，其利用了现有的基于云的自动语音识别（ASR）服务，并且可以适应新兴的语音到文本技术，例如自然语言处理（NLP），语音机器人和其他基于语音的人工语言。智能接口。本发明还允许在不牺牲法律，医学，金融和其他隐私敏感领域的情况下应用最新和最好的语音技术。 </span> </p> </li> <li> <div> <b>5. </b><a class="enjiyixqcontent" href="/patent-detail/06130403531387.html">An intelligent in-store shopping platform for customers and retailers. With this, customers can select, scan, and pay for the products via smartphones and check-out of the store with minimal human intervention. The system uses hi-end technologies such as artificial intelligence for anti-shoplifting, automated decision making, Computer Vision, weighing techniques, electronic circuitry and RFID. The framework uses intricate IoT (Internet of Things) technology and self-learning algorithms, big data analytics, customer engagement and pattern analysis using data extraction and knowledge mining.</a> <b>[P]</b> . <span> 外国专利：  AU2019100428A4 </span> <span> . 2019-06-27</span> </div> <p class="zwjiyix translation" style="max-width: initial;height: auto;word-break: break-all;white-space: initial;text-overflow: initial;overflow: initial;"> <span>机译：一个面向客户和零售商的智能店内购物平台。这样一来，客户可以通过智能手机选择商品，进行扫描并为商品付款，并在不需人工干预的情况下结帐。该系统使用高端技术，例如用于反盗窃的人工智能，自动决策，计算机视觉，称重技术，电子电路和RFID。该框架使用复杂的IoT（物联网）技术和自学习算法，大数据分析，客户参与以及使用数据提取和知识挖掘的模式分析。 </span> </p> </li> </ul> </div> </div> </div> <div class="theme cardcommon" style="overflow: auto;display:none"> <h3 class="all_title" id="enpatent55">相关主题</h3> <ul id="subject"> </ul> </div> </div> </div> </div> <div class="right rightcon"> <div class="details_img cardcommon clearfix" style="margin-bottom: 10px;display:none;" > </div> </div> </div> <div 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