Closing calls like a pro: Master moves for telephone ninjas

摘要

Telephone customer service may look easy, but until you're responsible for navigating the world of tough calls, it's difficult to appreciate the kicking, blocking and sparring skills some customers have perfected.Luckily, there are some proven moves for handling difficult calls and doing so in a way that keeps customers coming back.These three specific moves, when used with precision, can improve interactions with challenging callers.