Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies

In Jae Cho; You Jin Kim; Choonjong Kwak

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Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies

机译：ServQual和模糊质量功能部署在电子公司服务中心服务改进中的应用

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摘要

To propose a systematic approach based on SERVQUAL and fuzzy QFD methods for service improvement in the service centers of electronics industry.

机译：提出基于ServQual和模糊QFD方法的系统方法，以便在电子行业服务中心服务改进。

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《Quality Control and Applied Statistics》 |2017年第6期|共2页
作者
In Jae Cho; You Jin Kim; Choonjong Kwak;
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作者单位

Department of Business Administration School of Business Pusan National University 30 Jangjeon-dong Geumjeong-gu Busan 609-735 South Korea;

Department of Business Administration School of Business Pusan National University 30 Jangjeon-dong Geumjeong-gu Busan 609-735 South Korea;

Department of Business Administration School of Business Pusan National University 30 Jangjeon-dong Geumjeong-gu Busan 609-735 South Korea;

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正文语种 eng
中图分类概率论、数理统计的应用;
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Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies

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