Prioritizing quality of product and service dimensions with respect to a product-service system in the public transport sector

摘要

Maintaining the quality of a product and the related service being provided to an expected level are the key to success of any organization. A product-service system (PSS) is observed as a specific type of value proposition that a business offers to its clients. The article proposesand demonstrates a method to evaluate PSS offerings based on the quality of product and service dimensions through the fuzzy analytic process (AHP). A framework is proposed to prioritize quality of product and service dimensions with respect to the PSS in the public transport sector. For the study, data from public transport providers and their equipment supplier are considered. The product-related, use-related and resultrelated PSSs are used and the quality of product and service dimensions are prioritized using the proposed framework and fuzzy AHP. This helps find some dimensions that are more relevant for the three PSSs considered. (74 refs.)