"How do you know there will be a second and third wave?" The unsatisfactory, simpleanswer to this question is that we know there will be a second and third wave because humans are involved. You know what we mean. When you are attempting to implement an Integrated Pest Management (IPM) program, the most common frustration we hear from PMPs is that they cannot get customers to cooperate in key areas such as sanitation and exclusion. Often the lack of cooperation is because our customers truly do not understand that pests are pests because of human behavior. We humans cause pest problems. Recall that IPM is also Integrated People Management.
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