Foundations of Service: How to Maintain and Grow Contractor Relationships

摘要

Ask any independent retailer what the key to running a successful operation is,and you'll get a nearly unanimous response: a commitment to customer service.But how do you differentiate your service for a certain kind of customer,especially when that customer requires a certain level of expertise? Specifically,what does it take to attract,retain and serve professionals as an independent paint and decorating retail operation? In this first installment of a two-part series on how to develop and maintain contractor relationships,Paint & Decorating Retailer magazine sought out the insights from retailers who have the knowledge and experience to serve contractor customers.In a future issue,Paint & Decorating Retailer will survey contractors to break down those insights into data that retailers like you can use to further bolster the services you provide professionals.