Bert Goering and Precision Coil Spring: Profiting from Touch Time

摘要

Walking through the 45,000 sq. ft. manufacturing facility at Precision Coil Spring (PCS) in El Monte, California, company president Bert Goering talks about the amount of "touch time" involved in making springs and wireforms for his customers. There's an eerie quietness on the floor at PCS, not due to a lack of business. It is because of the extra "hand holding" the company goes through to make sure each part is manufactured to the high demands expected by customers, and to standards such as AS9100, NADCAP and ISO9001.