Black Friday 2014 marked a dark spell for the UK's biggest retailers Marks & Spencer and Amazon, who were struggling to keep up with demand. Are they more prepared three years on? Parcelforce head of Consumer Research David Jinks analyses. Logistics directors and warehouse managers alike are already girding their loins for 24 November and what promises to be another record-breaking Black Friday. And if there's already a slight dryness of the throat - if not a tightening of the sphincter muscle - at the mention of Black Friday. It is hardly surprising; when we reflect on the near-disaster that was Black Friday 2014.
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