Productivity within the distribution centre must increase to meet competitive pressures and the demands of the National Living Wage. Steve Richmond, director of Jungheinrich's Systems & Projects Division, outlines an elegant 'single-source' solution. Businesses across retail and manufacturing are facing a growing challenge to find ways of differentiating their products and market offerings from the competition. Customer service has become the battleground for winning and retaining sales and, as a consequence, the distribution function is now the focal point of attention and is under increasing pressure to perform.
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