Are you sure you want me to follow this? A study of procedure management, user perceptions and compliance behaviour

摘要

Adherence to procedures is critical to the safety and performance of maintenance tasks; however, few studies of procedure compliance among maintenance personnel have been reported. The present study evaluated a theoretical model in which management approaches to procedure compliance were linked to compliance outcomes through user perceptions of positive and negative procedure attributes. New scales were developed to assess these variables; hypotheses derived from the model were tested in survey data collected from maintainers in the mining industry (N = 176). A structural equation model showed acceptable fit statistics; findings were broadly consistent with the initial hypotheses.