Similarity-based approach for accurately retrieving similar cases to intelligently handle online complaints

Cui Xiaolan; Cai Shuqin; Qin Yuchu

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Similarity-based approach for accurately retrieving similar cases to intelligently handle online complaints

机译：基于相似性的方法，以便准确地检索类似案例以智能处理在线投诉

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摘要

Purpose - The purpose of this paper is to propose a similarity-based approach to accurately retrieve reference solutions for the intelligent handling of online complaints.

机译：目的 - 本文的目的是提出一种基于相似性的方法来准确地检索在线投诉的智能处理的参考解决方案。

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来源
《Kybernetes: The International Journal of Systems & Cybernetics》 |2017年第7期|共22页
作者
Cui Xiaolan; Cai Shuqin; Qin Yuchu;
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作者单位

Huazhong Univ Sci &

Technol Sch Management Wuhan Hubei Peoples R China;

Huazhong Univ Sci &

Technol Sch Management Wuhan Hubei Peoples R China;

Univ Huddersfield Sch Comp &

Engn Huddersfield W Yorkshire England;

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原文格式 PDF
正文语种 eng
中图分类自动控制理论;
关键词
Case-based reasoning; Accuracy; Case retrieval; Online complaint handling; Similarity measure;

机译：基于案例的推理;准确性;案例检索;在线投诉处理;相似度措施;

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专利

1. Similarity-based approach for accurately retrieving similar cases to intelligently handle online complaints [J] . Cui Xiaolan, Cai Shuqin, Qin Yuchu Kybernetes: The International Journal of Systems & Cybernetics . 2017,第7期

机译：基于相似性的方法，以便准确地检索类似案例以智能处理在线投诉
2. Ontology-based reasoning for the intelligent handling of customer complaints [J] . Ching-Hung Lee, Yu-Hui Wang, Amy J.C. Trappey Computers & Industrial Engineering . 2015,第juna期

机译：基于本体的推理可智能处理客户投诉
3. The impact of cyberostracism on online complaint handling Is 'automatic reply' any better than 'no reply'? [J] . Anna S. Mattila, Luisa Andreau, Lydia Hanks, International Journal of Retail & Distribution Management . 2013,第1期

机译：网络排斥对在线投诉处理的影响“自动回复”比“不回复”好吗？
4. CONSTRUCT DYNAMIC CUSTOMER COMPLAINT ONTOLOGY USING WEB ONTOLOGY LANGUAGE FOR AN INTELLIGENT AND INTEROPERABLE CUSTOMER COMPLAINT HANDLING SYSTEM [C] . Ching-Hung Lee, Yu-Hui Wang, Amy J.C. Trappey Conference on Computers Industrial Engineering . 2013

机译：使用Web本体语言构建动态客户投诉本体，以实现智能和可互操作的客户投诉处理系统
5. Quality management and complaints handling in an electrical utility [D] . Hughes, Susan Lauren. 2004

机译：电力公司的质量管理和投诉处理
6. Correction: Osman M. et al. A Novel Online Approach for Drift Covariance Estimation of Odometries Used in Intelligent Vehicle Localization. Sensors 2019 19 5178 [O] . Mostafa Osman, Ahmed Hussein, Abdulla Al-Kaff, 2020

机译：校正：OsmanM.等。一种用于智能车辆定位的测距仪漂移协方差估计的新型在线方法。传感器2019195178
7. Similarity-based approach for accurately retrieving similar cases to intelligently handle online complaints [O] . Xiaolan Cui, Shuqin Cai, Yuchu Qin 2017

机译：基于相似性的方法，用于准确检索类似案例以智能地处理在线投诉

Similarity-based approach for accurately retrieving similar cases to intelligently handle online complaints

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