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Exploring personas as a method to foster empathy in student IT design teams

机译:探索角色作为培养学生IT设计团队的同理心的方法

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摘要

Empathy is seen as essential for user-centered design and thus needs to be taken into consideration in design education. Personas are a design method that is meant to promote empathy with users and are also used to foster an empathic design approach in educational settings. Empathic involvement is considered to be particularly important to overcome egocentric approaches in design, i.e. to relate to users that are dissimilar to the design team. We explored the use of personas as proxies of similar or dissimilar users in a classroom design project phase in a qualitative study of eight student design workshops with personas as user representations. We found that establishing whether a persona was similar or dissimilar to the students played an important role and lead to empathy gaps regarding users that were considered old or less technically inclined. Showing empathy in the student teams was considered risky and perspective taking was limited by the social interaction amongst the team members. We propose that research of design education would benefit from differentiating the multiple aspects that are typically conjoined in the term empathy'. Furthermore raising awareness for the mechanisms of empathy should be incorporated into design and engineering education rather than relying on automatic reactions and intuition.
机译:同理心被视为以用户为中心的设计,因此需要考虑设计教育。 PersonAs是一种设计方法,旨在促进与用户的同情,也用于促进教育环境中的异常设计方法。异常参与被认为是克服设计中的精神中心方法尤为重要,即与与设计团队不同的用户有关。我们在课堂设计项目阶段探讨了PersonAs作为类似或不同用户的代理,在八个学生设计研讨会与个人陈述的八个学生设计研讨会的定性研究中。我们发现,建立一个人的人是否与学生相似或不同意,发挥了重要作用,并导致对被认为是旧或更少技术倾向的用户的同情差距。在学生团队中展示同理心被认为是风险和观点,受到团队成员之间的社会互动的限制。我们提出了对设计教育的研究将受益于区分通常在术语移情中的多个方面。此外,提高对同理心机制的认识应纳入设计和工程教育,而不是依赖自动反应和直觉。

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