Difficult physician-patient encounters: When doctors make things worse. A case series

摘要

The skills of a practising physician are many;and varied. Increasingly non-technical, professional skills are being indentified and education aimed at such skills has become part of the core training in our college and others. The Professional Qualities Curriculum includes such skills. They include being a patient advocate, being a sympathetic and honest communicator and working in teams with respect for other providers of care and support of colleagues.