Disgruntled Techs

摘要

Do you employ technicians who complain? Dissatisfaction is an unpleasant part of our week, but most of us experience it frequently. In psychology, there is a principle that, on some level, your diagnosis of others is actually a reflection of yourself. Of course, discovering what's wrong with us is easier said than done and requires humility. As an owner, you must be the source of a multitude of your company's problems and this can be painful to admit. Allow me to illustrate. As I was finishing a morning meeting with a team of technicians, the owner became irritated about several things, including the simple process of keeping a record of parts taken from the stockroom. In this case, the issue was that some of the technicians would tell him parts to order, but would not write the request down. As a result, parts were frequently out of stock, and the boss became frustrated. He could keep the room stocked only if the notebook was accurate.