Automation Should Be Like Iron Man, Not Ultron

摘要

THE "LEFTOVER PRINCIPLE" REQUIRES INCREASINGLY MORE HIGHLY-SKILLED HUMANS. Q: Dear Tom: A few years ago we automated a major process in our system administration team. Now the system is impossible to debug. Nobody remembers the old manual process and the automation is beyond what any of us can understand. We feel like we've painted ourselves into a corner. Is all operations automation doomed to be this way?