An Old Shoe

摘要

I was speaking with a business owner at a recent chamber of commerce meeting who told me, "We've grown our business because our customers are so loyal. Clang! Ding dong! KaBoom! I started hearing alarm bells going off. According to my dictionary, a loyal' party is "one unswerving in allegiance." I honestly don't think such a "loyal" customer exists, and even if they do, they are pretty rare.