It was a stark reminder; while at my first Property and Liability Resource Bureau(PLRB) Tech Symposium earlier this year, the hottest topic in insurance and restoration was not, in fact, simply technology, but rather the omnipresent yet elusive technical issue that's never far from the thoughts of any insurance professional: documentation. For the better part of the past 20 years I have worked in the insurance industry, and what I've witnessed has been something akin to a game of tennis: a never-ending volley of advances in software and claims management tools, lobbed back and forth between carriers and service providers, all with the intention of capturing the most accurate documentation to manage and settle claims. For the restoration contractor, thorough and proper documentation is necessary to ensure you get paid for your services.
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